Affinity Systems is pleased to announce the completion of a system enhancement project for Ottawa based CCTS (Commissioner for Complaints for Telecommunications Services). CCTS is an independent organization dedicated to working with consumers and their telecommunications service provider to resolve complaints relating to telecom services. CCTS staff use a custom built Incident Management System to track, resolve and report on incoming cases. Affinity was hired to design and develop a series of system enhancements that now allow for better incident management and more robust reporting capabilities. The project involved the creation of new workflows, improved data capture features, as well as data migration and data conversion activities. The project was completed in eight months, involved three java developers and was rolled out to end-users in July.